Br Paul Noonan Formation Centre, Tamale: Internet problems!

Monday, September 28, 2009

Internet problems!

We have been having endless problems with our internet for this month. So far the internet service has worked for just 4 full days. So where is the problem?

Recently Vodafone bought out Ghana Telecom. Until June of this year when Ghana Telecom was operating the system we had a relatively uninterupted service and even when there was a problem the people at Ghana Telecom responded immediately and usually had the problem fixed within a matter of hours.
Since July and the Vodafone take over we have had not only endless problems with the internet and broadband services but the customer service has really deteriorated.
This month we have made endless calls to Customer Care to address our problem. We have been given endless assurances that the problem will be looked into and fixed. We have been given a variety of excuses for the problem from faulty wires to gremlims in the main server!
Among them was the one that said some of the workers have been served with redundancy letters and that these workers although still occupying their posts have lost all interest in their job and have no concern for customer care or service.
So I am left to question the trend of big multi national companies taking over smaller entities. At least Ghana Telecom with all its limitations provided a service. Vodafone with all its red pretensions and promises is failing in providing the basic facilities to the ordinary customer. Who is the looser and who is the winner here?

As someone once said ... when the elephants march in triumph, its the ants going about their work that get crushed!
I wonder whether Vodafone unbeknown to its customer has in its name cryptically hidden its real message ... "Woe the phone"!!!!!

PS: This and some of the recent updates on this blog have been done using the Zain mobile internet service! At least that works and is reliable for now!

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What do we want this novitiate to be?

There is a saying that goes something like this: “If we don’t do what we believe in, then we’ll end up believing in what we do”. Without a vision that is authentic and alive to guide our actions, then we can settle for rationalizing the status quo or what is convenient and comfortable.
One of the first things the new team in Tamale did was to spend time beginning to articulate its vision of a novitiate beyond the basics laid down in our Constitutions. Here are some elements of what we came up with:
Novitiate is a journey, a process that involves KNOWING, EXPERIENCING and CHOOSING.
It is an INITIATION into Christian Brother religious life, so a “rite of passage” into a new identity, a time of learning and testing.
Novitiate confronts the novices with the Brother’s vocation as a call to brotherly solidarity and community, not to privilege, status and security.
It involves exploration of the basic values of faith and vocation, and the challenge to embrace these out of personal conviction and free choice.
Novitiate means understanding that a religious vocation makes a claim on the whole of the person and his life, including his inner life, his relationships and his professional activity (ministry). Furthermore, it challenges the novice to see the dynamic inter-relationship of these areas and to learn what their integration means.
Novitiate is a time of DISCERNMENT. The novice learns more deeply who he is, and what this Christian Brother life is. There is a constant back-and-forth movement between these two poles as an answer is sought to the question, “Is this where I am meant to be? Is this the life that will enable me to find my true self in God?”